Return Policy

RETURNS POLICY:

Returns and exchanges must be made within the guidelines in our Return Policy.
In case you wish to return a merchandise we request you to send a detailed mail to info@kotasareekendra.com within 3-4 days of receipt of the product.

1. We will then send an update, if the return can be accepted we will mail a confirmation together with a return authorization form, form, and the mail will explain the procedure to return the product(s). If the reason for the return is due to a mistake on our side, we promise to refund the full price of the returned merchandise.

2. You may now proceed to send the package back to us. It must reach us within 10 days for Domestic delivery and 15 days for International delivery.(The date considered is the Date of Delivery)

3. KotaSareeKendra is not liable to pay the return shipment charges

4. Exchange / Return Product(s) must be unused, unworn, unwashed, undamaged, and un-customized i.e no saree finishing package must be added to merchandise

5. For Price Merchandise if the product does not reach us within 15 days from the Date of Delivery, the product is not eligible for return.

6. For SALE Merchandise if the product does not reach us within 15 days from the Date of Delivery, the product is not eligible for return.

7. If you wish to exchange the merchandise for another merchandise, please indicate the same. If the exchanged merchandise is of higher value.

8. The difference in amount will have to be borne by the customer. In the event the exchanged merchandise is of lesser value, KotaSareeKendra will issue a credit note against the balance amount.

9. We are unable to accept customized clothes such as custom-stitched blouses, finished sarees, etc.

HOW TO SHIP BACK YOUR ORDER

Please use the original shipping box and packing materials. Rs.200 (for domestic delivery) will be deducted from your order refund for return postage if the same is borne by KotaSareeKendra.

If you pay the return postage yourself, you will not be charged a fee.

The Rs.200 fee will not be charged to gift returns from a gift recipient.

Original shipping charges are not refundable.

You will receive an e-mail notification upon the completion of return processing.

In case of International returns if package reaches Kota Saree Kendra and we incur a cost then it will be deducted from the return settlement amount.