What does TrustPay stand for?
All purchases on Kotasareekendra are new and genuine. Every seller listed with us is required to enter into a legal agreement to sell only new and genuine items. We diligently approve only those sellers who can be trusted to sell you high quality items at unbeatable prices. We don’t allow sale of duplicates, knock-offs, used items or grey-channel items on Kotasareekendra.
You can cancel your order any time before delivery of your item. Just follow these extremely simple steps. Log into your account on our website/ app/ mobile website. Choose the item on the MY ORDERS page, click on ‘Cancel’ and you are done!
Our 7 Day Easy Returns policy makes it very easy to return or replace an item. Just log into your account on our website/ app/ mobile website within 7 days of delivery of item. Choose the item on the MY ORDERS page, click on ‘Return’ or ‘Replace’ and that’s it. Please return your item in its original packaging.
What does TrustPay cover?
• You have paid for the item but didn’t receive it
• You have received a damaged/defective item or an item that does not comply with the specifications as per your original order
• You have received an item with which you’re not satisfied because of fit/size
What mode of payment will be used for refund?
We will initiate refund to the following modes once your item is received by us or the seller:
|Payment mode||Refund mode options|
|Credit card/ Debit card/ Prepaid Payment Instrument||Credit card/ Debit card/ Prepaid Payment Instrument /FreeCharge Balance|
|Bank Account through net banking||Bank account through net banking/FreeCharge Balance|
|Cash on Delivery*||NEFT to Bank account/ FreeCharge Balance|
|Gift card/ Gift voucher||Gift card/ Gift voucher|